AMP has appointed Rod Finch to the role of Director Superannuation, Retirement and Investments, and Lara Bourguignon to the role of Director Strategic Marketing and Customer Experience, the role to be vacated by Mr Finch.
Both Mr Finch and Ms Bourguignon, who is joining from National Australia Bank (NAB), will report to AMP’s Group Executive Wealth Solutions and Chief Customer Officer, Paul Sainsbury.
In his new role Mr Finch will be responsible for AMP’s superannuation and platform products, which represented assets under management (AUM) of A$130 billion at 31 December 2017.
Ms Bourguignon, currently General Manager, Customer Experience Super at NAB subsidiary MLC, will be responsible for strategic marketing and customer experience, including data and analytics capabilities, across AMP’s wealth management businesses.
“Rod and Lara are proven leaders who bring considerable wealth management expertise to their respective roles,” said Mr Sainsbury.
“Both roles are essential to AMP’s growth strategy and in delivering great solutions to help our customers and advisers achieve their goals.
“Rod will drive the continued investments we’re making in our market-leading superannuation products and investment platforms, while Lara’s focus will be providing personal, engaging and highly relevant customer experiences,” said Mr Sainsbury.
Mr Finch’s new role will take effect from 3 April 2018. Ms Bourguignon is expected to join AMP in late April.
Rod is currently AMP’s Director of Strategic Marketing and Customer Experience, having joined the group in 2013. Prior to AMP, Rod was with Lloyds Banking Group in the UK where he held a number of roles including, Group Strategy Director and Director of Customer Value Management. Prior to Lloyds, Rod had a number of senior management positions across Westpac’s retail and corporate banking businesses.
Lara is currently General Manager, Customer Experience Super at NAB Group subsidiary MLC, a position she’s held since March 2017. In this role she has responsibility for customer engagement and enablement, and business development for corporate super. Lara has had various senior positions within MLC, including General Manager Corporate Super, General Manager Plum and Group Insurance. She has extensive experience in strategic, customer and finance roles within the NAB Group, including Chief Financial Officer for NAB’s Support Units and Head of Investment Control, MLC.