AMP Bank has turned 20 years old and in this milestone year is investing in the support given to brokers and advisers. 

AMP Bank Director Distribution Adrienne Smith said the Bank has made some focussed enhancements which are all about assisting the critically important broker and adviser channels and helping improve customer outcomes. 

The investments so far include: 

• The creation of new end-to-end loan processing teams to increase speed and reduce errors in loan processing. 

• Increased servicing from credit analysts, with brokers and advisers hearing from credit analysts more often through calls, emails and system alerts to keep them informed throughout the home loan process. 

• Special workshops throughout the year to give brokers and advisers tools and information they need to support customers. 

• A boost to broker and adviser support teams, including additional BDMs. 

“We’re a virtual, branchless bank so our focus is very much on broker and adviser partnerships,” Ms Smith said. 

“We’re listening to feedback from our intermediaries, and we know we have more work to do, but these measures are a step towards enhancing the experience for brokers, advisers and customers.”