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A message to our customers
Our business |Author Mike Wilkins
04 May 2018
An open letter from Mike Wilkins, Executive Chairman 

Many of our customers, advisers, employees and shareholders have voiced their concerns about the issues being examined by the Royal Commission.

Many Australians are disappointed in AMP, and I understand why. We have let our customers and ourselves down.

It is important to know that some of the core issues raised in the Royal Commission were not new and had been the subject of investigations by both AMP and ASIC.

Over the past two years, we have been working hard to change processes and systems within our advice business. We have also implemented a comprehensive program to strengthen governance and controls.

I know that actions speak louder than words, and in this spirit, I want to share with you an update on how we are managing the issues:


We recognise we have more work to do to win back your trust, and we’ll do whatever that takes. Millions of Australians are customers and shareholders and we are a major employer in Australia. You deserve us to be the very best organisation we can be.

The Board, executive team and I want to reassure customers who have concerns about their products. Our products and services are strictly regulated to protect customers’ interests. There are checks and balances at every stage. That won’t change.

We apologise unreservedly for the failings in advice and service delivery to our customers, and we’re determined to do everything we can to restore trust. The rebuilding process has begun.  

If you have further questions, you’ll find our contact details here.