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AMP Bank boosts client experience with latest series of technology enhancements
04 June 2020

AMP Bank has launched a range of technology enhancements to boost client experience, including digital pre-application, electronic signatures and digital identification verification.

AMP Bank Managing Director Rod Finch said AMP Bank is more committed than ever to create a simpler, more responsive and efficient experience for brokers, advisers and clients, especially during these challenging times.

“We’re helping potential homeowners understand their borrowing capacity through the introduction of a digital pre-application form for home loans. As part of this process, clients can receive a complimentary property report on the home they’re interested in.”

In a move that will simplify and further speed up the application process, AMP Bank has also introduced electronic signatures for home loans and launched an enhanced digital identity verification process.

Mr Finch said: “All new home loans for individuals lodged via electronic lodgement system, ApplyOnline, will have the option for clients to eSign their loan contracts, and in some states their mortgage, which is a significant step in digitising our offering and improving the service quality for clients.

“The Bank has also simplified the identification verification process, introducing electronic verification of identity, where previously documents had to be verified in person by an appropriate person. And, to help in these challenging times, brokers and advisers can now use video conferencing facilities to verify a borrower’s identity.

“Close collaboration with our technology and business suppliers has been key to bringing these enhancements to our clients.

“These latest enhancements build on the improved client experience that has come with the introduction of automated credit decisioning, which is providing faster conditional approval for clients and earlier insight into the progress of their home loan application.

“The investments we’re making are allowing us to further strengthen the support and service we offer our clients, as well as our important broker and adviser partners,” Mr Finch said.

The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.