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AMP Bank committed to COVID-19 support for customers
29 June 2021

AMP Bank today reminded customers who have been impacted by the current COVID-19 lockdowns that support packages are available including the ability to defer home loan repayments for those experiencing financial pressure.

AMP Bank continues to work with customers to understand their individual circumstances and provide tailored hardship solutions.

AMP Bank’s hardship relief measures for customers may include:

  • A deferral in home loan repayments for clients who are impacted by the current lockdown and who are experiencing ongoing financial challenges as a result of COVID-19
  • Partial payment arrangements
  • Home loan restructures
  • Fee waivers for home loan clients in financial hardship, where applicable
  • Referral to free financial counselling

Since March 2020 AMP Bank has provided relief to more than 4,500 customers and the Bank’s dedicated support team is on hand, ready to help and tailor assistance to suit customers’ circumstances.

AMP Bank Managing Director Sean O’Malley said:

“We recognise the evolving COVID-19 pandemic continues to present challenges to households and small business owners, and there will be financial and social impacts as a result.

“We’re reminding customers we’re here to help and encourage anyone already financially impacted or worried about how they’ll manage to contact us.”

Customers can contact us at any time if they wish to discuss their circumstances. To access support, our Hardship team can be reached directly by phone on 1300 721 862, or by email at

More information on financial hardship is available via AMP’s website and by visiting

Contact details
Karen Devine
+61 407 709 575
Contact details
Brett Zarb
+61 417 256 563