AMP Bank today announces the appointment of Melissa Christy as Head of Lending Operations and Client Assist.

Melissa joins AMP Bank’s leadership team with more than 23 years of experience in financial services, having previously led the home lending business at 86 400, where she designed, developed, launched, and grew the mortgage business to more than A$1.3bn.

Melissa’s experience in working with technology-focused partners and vendors will be highly valuable in delivering AMP Bank’s growth strategy. 

This strategy includes strengthening the Bank’s home lending proposition for customers and brokers, and its transformation into a technology-enabled, service-led business. Automated, digital self-service is central to this approach.

AMP Bank’s Director of Home Lending, Michael Christofides said:

“We are delighted to have Melissa join at such an exciting time for AMP Bank, where we have a clear strategy in place and fantastic opportunity to grow.

“Strengthening our technology offer for both customers and brokers is a pillar of our strategy and Melissa’s proven technology expertise will be invaluable.

“Melissa will be able to build on the significant progress we’ve already made, with our simplified bank platform architecture and modernised core system delivering ~35% improvement in productivity and 70% increase in home loan origination.

“Melissa is passionate about making a difference in the mortgage industry, continuing to strengthen the service and support we provide to brokers and financial advisers, and helping our customers with one of the biggest financial decisions of their lives.”

Prior to 86 400, Melissa held leadership and strategy-focused roles at Virgin Money, St George, and Westpac, and start-up online banks in the UK.

Melissa commenced with AMP Bank on 31 January 2022.