AMP Bank is offering support to its customers affected by major flooding impacting parts of South-East Queensland and Northern New South Wales. 

Relief is available to AMP Bank’s home loan, practice finance and deposit customers.

Sean O’Malley, AMP Bank Group Executive said: 

“The severe flooding has proven dangerous and destructive, and our first concern is to ensure people are keeping safe.

“We want our customers to know that we are here to support them during this difficult time. Should you need to access your money or support with loan repayments, our team is available to help.”

AMP’s disaster relief assistance program has been activated for customers and includes: 

• A pause in loan repayments for three months
• Access to term deposits before maturity without any interest penalty
• Fee waivers where a customer requires a same day transfer of funds via SWIFT payment

Impacted home loan customers can call our Hardship team directly on 1300 721 862 or email  AB_Credit_Services_Hardship@ampbanking.com.au to discuss the specific options that may be available to them. For more information on financial hardship, including accessing term deposits and fee waivers, customers can call us on 13 30 30, and view our dedicated support page on the AMP website.

In addition to AMP Bank’s financial hardship measures, we’re able to refer customers to Good Shepherd to access a specialist team of financial wellbeing experts and a social worker to help customers who would benefit from specialised counselling and support during this challenging period. 

For emergency help in storms call the State Emergency Service on 132 500. Information is also available online at www.ses.nsw.gov.au and www.qfes.qld.gov.au. In a life-threatening emergency call 000 (triple zero).

This information hasn’t taken your individual circumstances into account. Any application is subject to AMP Bank’s approval.

_{The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.}